Privacy Policy

Your data privacy is important to us.

We hold information about you securely and in compliance with the European General Data Protection regulation (GDPR). We only hold information that directly relates to the service that we provide.

The information we hold includes your contact details, a record of your dealings with us and any correspondence. We hold information so that we can:

  • contact you quickly in the event of an emergency
  • contact you about products and services that are due (reminders)
  • reach out to you via newsletters or other means about our products and services and other information regarding animal health and welfare.

Your rights

You have a right to request a copy of the information that we hold about you, to amend that information, or to opt out of being contacted by us at any time in the understanding that doing so may affect the service that we provide.

Legal basis for data processing

We may normally process information by consent, legal obligation or with legitimate interest. We will tell you the legal basis for any data processing on request.

With whom we share information

Where necessary during the provision of our service to you we may need to share your data with a third party. You may also request that we share your information with others such as your own insurance company or other veterinary healthcare providers. If products and services are not paid for then we reserve the right to share data with a debt collection agency. We keep your data safe and will never sell it to a third party.


We record CCTV images for crime prevention purposes

If you would no longer like to hear from us please contact: